FAQ's

Audio Conferencing 

Do I have to make a reservation with my Meet-Me On Demand account?
Your Meet-Me On Demand Conferencing account is completely reservationless.  You can use your 800 number and passcode at anytime.

What do I give to my participants so they can join me on my conference call?
Simply distribute the 800 number and the 'participant' passcode to whomever you would like to have on your conference call.

Why do I have a toll number with my account?
The toll number is given out in the event you have a participant that wants to join from an international territory. Specific 800 numbers are also available by country at your request.

Will my 800 number work for Canada?
Yes.  A surcharge of $.05/minute is applied.

What is a Moderator passcode?
The moderator code given to you is your personal passcode.  It allows you to access the ‘leader’ conference management features.

Does a moderator have to be on a call first to start the conference?
Our system is set up to 'wait for moderator' before a conference begins.  However, upon request your account can be configured to allow a call to begin without a moderator being present.

I'm still not clear on some of the features and services, is there a charge for any additional training?
We will assign a dedicated account manager to your account at no extra cost. This account manager will be your go-to person, and can train you on all products, services and features. Please give us a call today at 1-800-500-7045.

How long does it take to get started?
It's fast and easy. Once you sign and submit the Account Enrollment Form, you’ll receive an e-mail confirmation within 24 hours, including your personal dial-in number and passcodes. you can start your conference immediately.   If you need it immediately, call 1-800-ROLLCALL (1-800-765-5225 and our customer service team will expedite your request.

Web Conferencing

What is a Webinar?
The term Webinar is short for Web-based Seminar.  Webinar's are just like a conference room based seminar, however, participants view the presentation through their Web-browser and listen to the audio through their telephone.

What’s the difference between Web Conferencing and a Webinar?
Web Conferencing is the ability to present, train, sell, market, discuss topics or share your desktop with one or many participants, through solely a web browser.  The difference with a Webinar is the audio connection, combined with the web conference.  With a stand alone web conferencing session the participants are not dialing into a conferencing bridge.

Will I need to install software on my computer to be able to join a web conference?
No.  Web Conferencing uses a small plug-in that will automatically install when you enter the conference.

I typically do not download anything and the IT department has a very secure firewall at our company.  Will this plug-in damage my computer?
The plug-in is very small in size and will not harm your computer.  It installs very quickly and it's all done through the Internet.  Our Web Conferencing product will allow you to join a meeting without any firewall related issues.

Is Web Conferencing secure?
Absolutely.  Our Web Conferencing product is encrypted with a 128 bit proprietary encryption code, and the information that you are presenting never actually leaves your desktop.

Why would I want to use Web Conferencing when I can meet my participants face to face?
Web Conferencing is not considered to be better than a face to face meeting but it is a truly great alternative.  Web Conferencing is a great and inexpensive way to communicate when looking to cut costs, increase efficiency and save time.

Do you offer training?
Yes.  We offer extensive training to get you and anyone you are working with set up and acquainted with the interface.

How about technical support?
Although the Web Conferencing service needs very little technical support, our team is fully versed on all technical scenarios that may occur.

How do I get started?
Simple, when you sign up with a Business Conferencing account you are automatically added to the Web Conferencing database.  Call your account manager or the service department at 1-800-ROLLCALL(1-800-765-5225) for a quick demo and information on how to get started.