FAQ's
Audio Conferencing FAQ's
Do I have to make a reservation with my Meet-Me On Demand account?
What do I give to my participants so they can join me on my conference call?
Why do I have a toll number with my account?
Will my 800 number work for Canada?
What is a Moderator passcode?
Does a moderator have to be on a call first to start the conference?
I'm still not clear on some of the features and services, is there a charge for any additional training?
How long does it take to get started?
Do I have to make a reservation with my Meet-Me On Demand account?
Your Meet-Me On Demand Conferencing account is completely reservationless. You can use your 800 number and passcode at anytime.
What do I give to my participants so they can join me on my conference call?
Simply distribute the 800 number and the 'participant' passcode to whomever you would like to have on your conference call.
Why do I have a toll number with my account?
The toll number is given out in the event you have a participant that wants to join from an international territory. Specific 800 numbers are also available by country at your request.
Will my 800 number work for Canada?
Yes. A surcharge of $.05/minute is applied.
The moderator code given to you is your personal passcode. It allows you to access the ‘leader’ conference management features.
Does a moderator have to be on a call first to start the conference?
Our system is set up to 'wait for moderator' before a conference begins. However, upon request your account can be configured to allow a call to begin without a moderator being present.
I'm still not clear on some of the features and services, is there a charge for any additional training?
We will assign a dedicated account manager to your account at no extra cost. This account manager will be your go-to person, and can train you on all products, services and features. Please give us a call today at 1-800-500-7045.
How long does it take to get started?
It's fast and easy. Once you sign and submit the Account Enrollment Form, you’ll receive an e-mail confirmation within 24 hours, including your personal dial-in number and passcodes. you can start your conference immediately. If you need it immediately, call 1-800-RollCall (1-800-765-5225 and our customer service team will expedite your request.
Web Conferencing FAQ's
What is a Webinar?
What’s the difference between Web Conferencing and a Webinar?
Will I need to install software on my computer to be able to join a web conference?
I typically do not download anything and the IT department has a very secure firewall at our company. Will this plug-in damage my computer?
Is Web Conferencing secure?
Why would I want to use Web Conferencing when I can meet my participants face to face?
Do you offer training?
How about technical support?
How do I get started?
The term Webinar is short for Web-based Seminar. Webinar's are just like a conference room based seminar, however, participants view the presentation through their Web-browser and listen to the audio through their telephone.
What’s the difference between Web Conferencing and a Webinar?
Web Conferencing is the ability to present, train, sell, market, discuss topics or share your desktop with one or many participants, through solely a web browser. The difference with a Webinar is the audio connection, combined with the web conference. With a stand alone web conferencing session the participants are not dialing into a conferencing bridge.
Will I need to install software on my computer to be able to join a web conference?
No. Web Conferencing uses a small plug-in that will automatically install when you enter the conference.
I typically do not download anything and the IT department has a very secure firewall at our company. Will this plug-in damage my computer?
The plug-in is very small in size and will not harm your computer. It installs very quickly and it's all done through the Internet. Our Web Conferencing product will allow you to join a meeting without any firewall related issues.
Absolutely. Our Web Conferencing product is encrypted with a 128 bit proprietary encryption code, and the information that you are presenting never actually leaves your desktop.
Why would I want to use Web Conferencing when I can meet my participants face to face?
Web Conferencing is not considered to be better than a face to face meeting but it is a truly great alternative. Web Conferencing is a great and inexpensive way to communicate when looking to cut costs, increase efficiency and save time.
Yes. We offer extensive training to get you and anyone you are working with set up and acquainted with the interface.
Although the Web Conferencing service needs very little technical support, our team is fully versed on all technical scenarios that may occur.
Simple, when you sign up with a Business Conferencing account you are automatically added to the Web Conferencing database. Call your account manager or the service department at 1-800-RollCall(1-800-765-5225) for a quick demo and information on how to get started.
Webcasting & Streaming FAQ's
Why doesn't the webcast appear when I try to launch it?
Will my popup blocker affect the webcast?
Why can't I hear any audio?
Why can't I see any video?
Why can I hear audio, but can't see any video?
Why does the stream continuously buffer?
Why am I unable to connect to the stream?
Each time I access the Webcast I lock up. What can I do?
Can I listen to a webcast from my company's network?
Why doesn't the webcast appear when I try to launch it?
Many of our webcasts utilize pop-up windows. If you have pop-up blocking software installed on your computer, it may prevent the webcast player from launching properly.
Try one of the following methods:
- Press and hold the Ctrl key and launch the webcast again.
- Temporarily disable your pop-up blocking software.
Will my popup blocker affect the webcast?
Many of our webcasts utilize pop-up windows. If you have pop-up blocking software installed on your computer, it may prevent certain webcast features, such as registration, polls, and surveys, from launching properly. We recommend that you temporarily disable any popup blocking software before viewing the webcast.
Multiple popup blockers may be running at the same time. Therefore, popup blocking functionality may have to be disabled in each program that includes it. Some popular
programs with popup blocking functionality include the following:
- Internet Explorer 6 - Windows XP Service Pack 2
- Netscape Navigator 7
- Yahoo! Companion Toolbar
- Google Toolbar
- Norton Internet Security
Special Instructions for users with Yahoo! Companion Toolbar:
Right click on the Yahoo! Toolbar and uncheck it to disable it's popup blocker.
Note:
Popup blockers are also built into many Firewalls and Antivirus software.
- Check to make sure that your speaker volume is turned up.
- Check to make sure that the volume, for your Operating System's Volume Control, is not Muted or turned too low.
- If a lower stream bandwidth or stream speed is available, try choosing it.
- Shutdown the Media Player Window and access the Media again.
- Internet
Streaming Media requires a Streaming Media Player to be installed on the machine to watch video or listen to audio. You may need to install a Streaming Media Player to hear the audio.
- Your Streaming Media Player may need to be updated to a newer version. You can follow one of these links to download and install a Streaming Media Player.
- If you are using Netscape, for your Internet Browser, you may need to install the Windows Media Player plug-in.
- You may be behind a Gateway, Firewall or Proxy. Your Streaming Media Player may not be able to communicate effectively through the Proxy. You can adjust your Streaming Media Player's Proxy settings:
Windows Media Player
- Click on the Start menu, in Windows.
- Click on the Programs menu option.
- Click on the Windows Media Player.
- Once the Windows Media Player opens, click on the View menu.
- Click on the Options menu item.
- Select Streaming Media and click on the Change button.
- Under the Protocols section, verify that HTTP is checked.
- Select Use browser proxy setting.
Real Media Player
- Click on the Start menu, in Windows.
- Click on the Programs menu option.
- Click on the Real Media Player.
- Once the Windows Media Player opens, click on the View menu.
- Click on the Preferences menu item.
- Click on the Proxy tab.
- Under the HTTP section, select Use my web browser's HTTP proxy.
Why can I hear audio, but can't see any video?
The Bandwidth, to stream both Video and Audio, may not be available through your internet connection. Streaming Media players often drop the Video frames and play just the Audio in scenarios where bandwidth is not larger enough for transmitting both Video and Audio.
If a lower bandwidth is available (such as 56k), try choosing it. Larger bandwidths require more network transmission space. Smaller bandwidths will usually move through lines in a more normal fashion.
Why does the stream continuously buffer?
If the video was working before but now you are experiencing difficulties, the incident may be caused by a recent network configuration change. Check with your Internet Service Provider or your System Administrator if you have one. The Internet Service Provider or the System Administrator should be able to tell you if there have been any changes to the ability to stream media over the network to your computer.
This could be caused by Internet congestion. High levels of Internet Traffic and Network Traffic could cause this to occur.
If a lower bandwidth is available (such as 56k), try choosing it. Larger bandwidths require more network transmission space. Smaller bandwidths will usually move through lines in a more normal fashion.
You can also increase the buffering configuration of your Streaming Media Player.
Windows Media Player
- Click on the Start menu, in Windows.
- Click on the Programs menu option.
- Click on the Windows Media Player.
- Once the Windows Media Player opens, click on the View menu.
- Click on the Options menu item.
- Click on the Advanced tab.
- Select Streaming Media and click on the Change button.
- Under the Buffering, select Buffer.
- Increase the amount of buffer time setting.
Real Media Player
- Click on the Start menu, in Windows.
- Click on the Programs menu option.
- Click on the Real Media Player.
- Once the Windows Media Player opens, click on the View menu.
- Click on the Preferences menu item.
- Click on the Connection tab.
- Under the Buffered Play section, select Buffer entire clip up to available memory.
Why am I unable to connect to the stream?
The incident may be caused by the network configuration. Check with your Internet Service Provider or your Network System Administrator, if you have one. The Internet Service Provider or the Network System Administrator should be able to tell you if any configurations, to the ability to stream media over the network to your computer, currently exist.
Each time I access the Webcast I lock up. What can I do?
Sometimes file transfers, over the Internet, can become interrupted. This could cause only partial information to exist in your Internet Browser's cache. Try clearing your Internet Browser's cache and then try accessing the Webcast again.
Clear the Internet Browser cache for Netscape Navigator:
- Click on the Edit menu, in the Netscape Internet Browser.
- Click on the Preferences menu option.
- Click on Advanced.
- Click on Cache.
- Click on the Clear Disk Cache button.
- Click on the Clear Memory Cache button.
- Click on the OK button.
Clear the Internet Browser cache for Microsoft Internet Explorer:
- Click on the Tools menu, in the Microsoft Internet Explorer Internet Browser.
- Click on the Internet Options menu option.
- Click on the General tab.
- Under the Temporary Internet Files section, click on the Delete Files button.
- Click on the OK button.
Can I listen to a webcast from my company's network?
If you are within a corporate intranet, there may be local network settings that are impairing your ability to hear this webcast. Contact your corporate Network Operations or IT organization to see if streaming media formats are blocked at your corporate firewall or proxy server. Also, you can have your IT group configure your local media player to support HTTP-only protocol traffic over port 80. This may also help to resolve firewall-related issues. Refer to the Windows Media Player and/or Real Media Player help pages for more information.
Why RollCall?
“Since switching to RollCall last year, I’ve saved our company almost $400K! Not only did we save money, but the service and support has been great!”
- Darlene M. | Heritage Propane
Locations
See the locations of ILD offices.